Frequently Asked Questions Hotel Gent

The standard check-in time is from 3:00 PM. If you wish to check in earlier, a surcharge of €10 per hour will be applied. Early check-in is subject to availability and cannot be guaranteed.

The standard check-out time is 11:00 AM. This allows you to enjoy a relaxed breakfast and conclude your stay at a leisurely pace. A late check-out can be requested at a surcharge of €10 per hour and is subject to availability.

Yes, a late check-out is always subject to availability and possible until a maximum of 5:00 PM. Until 2:00 PM the extra cost is €25, thereafter €10 per additional hour. You can request this at the reception or add it during your booking.

On Sundays, Valk Loyal members enjoy a free late check-out until 5:00 PM, always subject to availability.

Yes, depending on availability, you can request an early check-in for an additional fee. Please contact the reception for current options.

No problem. At Van der Valk Hotel Gent, the reception is open 24/7. Even with a late arrival after 10:00 PM, you can check in without any issues.

Yes, the hotel offers the possibility of online check-in. This way you save time upon arrival. After your reservation, you will receive information about this by email.

Yes, the hotel has a luggage storage where you can safely leave your suitcases, both before and after check-in and check-out.

Yes, upon arrival you can inquire about the possibilities for a room upgrade, based on availability and for an additional charge.

Yes, a late check-out is available at an additional cost. Normally, the check-out time is 11:00 AM, if you wish to leave later, you will find the corresponding costs below:

• until 2:00 PM: €25

• until 3:00 PM: €35

• until 4:00 PM: €45

• until 5:00 PM: €55

This is always subject to availability and must be requested at the reception.

A deposit of €250 is only required for suites. This deposit must be paid at check-in and will be refunded at check-out, provided there is no damage or additional costs. For all other room types, no standard deposit is required, unless otherwise specified in specific packages or group reservations.

Yes, you can charge the expenses incurred during your stay to your room. Afterwards, you can easily settle the room bill at check-out at the reception with a credit card or cash.

Yes, with the express check-out you can check out easily and quickly. Ask for it upon arrival or during your stay.

At Van der Valk Hotel Gent, you can choose from a wide range of comfort, deluxe, and superior rooms, elegant suites, spacious family rooms, accessible rooms, and unique themed rooms. Each room is equipped with modern facilities that provide comfort for both business guests and families. Visit our website for the full offer.

Yes, the superior rooms and all suites have a comfortable bathtub, ideal for completely relaxing after a day in Ghent or a business meeting.

Yes, Van der Valk Hotel Gent has rooms that feature both a comfortable bathtub and a luxurious rain shower. From the superior room type and above, these amenities are standard, so you can fully enjoy your stay in Ghent.

Yes, Van der Valk Hotel Gent offers accessible rooms in two types: the Comfort room and the Suite. These rooms are spacious, without thresholds, and equipped with adapted facilities such as wider doors and a walk-in shower. All floors are accessible by elevator.

Yes, at Van der Valk Gent, baby cots are available on request and for an additional charge of €10. It is also possible to add an extra children's bed for €20, provided that this is reported in advance when booking your stay. Also view all other possible facilities for children.

Yes, changing pads are available on request. View all available children's facilities in Hotel Ghent here.

Yes! At Van der Valk Hotel Gent, you can choose from various special packages. For couples, we offer romantic packages with champagne, rose petals, and a late check-out for an unforgettable stay. We also provide customized packages for other occasions, such as birthdays, anniversaries, or special celebrations, to make every stay extra special.

Discover all the possibilities to make your stay even more luxurious and personalized

Absolutely! Upon arrival at Van der Valk Hotel Gent, you can give your stay an extra touch of luxury with a room upgrade. Upgrades are always subject to availability and at a small additional cost.

Ask at check-in about the options and discover how you can make your stay even more comfortable, spacious, and luxurious; a small upgrade can make a big difference!

Small and medium-sized dogs are welcome in Van der Valk Hotel Gent, except for Restaurant Cocotte and Skybar Mr. Sato. Other pets are possible on request.

View here all terms and rules regarding pets in Hotel Gent

Certainly. Weleda City Spa is located on the 9th floor of Van der Valk Hotel Gent. Discover all the facilities to completely unwind. The spa is freely accessible to all hotel guests, ideal for a relaxing stay in Ghent. It is also possible to book a massage in advance or opt for an all-in relax package.

Yes, Van der Valk Hotel Gent has a gym with modern fitness equipment, accessible to all hotel guests. The fitness room is open daily and available free of charge, ideal for those who want to stay active during their stay in Ghent.

No, Van der Valk Hotel Gent does not have a swimming pool. However, you can enjoy the wellness facilities and fitness room.

Van der Valk Hotel Gent is centrally located at the junction of the 3 highways (R4, E17 and E40). Therefore, the hotel is easily accessible by car and taxi, as well as by public transport you can easily reach the hotel.

• Distance to Gent-Sint-Pieters station: 3.7 km

• Distance to Brussels Airport: 62.2 km

• Distance to Charleroi Airport: 103 km

View all information related to location and parking of Hotel Gent here.

Yes, Van der Valk Hotel Gent offers ample parking, both above ground and underground. The first 3 hours you can park for free. The rate is then €2.50 per hour, with a maximum of €20 per day. Hotel guests pay only €10 per 24 hours, and restaurant guests have an adjusted rate as well. View the detailed information here.

There are 8 EV charging stations (11kW per hour) available at the above-ground parking H1 to charge your electric car. There are also 10 Tesla superchargers on the site right next to the hotel.

This way you can travel sustainably and comfortably to Hotel Gent.

Certainly, the parking lot of Van der Valk Hotel Gent is well lit and equipped with camera surveillance, providing extra safety and peace of mind. The underground garage has a maximum clearance height of 2.10 meters and is suitable for most vehicles.

The parking spaces at Van der Valk Hotel Gent are spacious and suitable for various types of vehicles, with a width ranging between 2.20 and 2.60 meters. For specific questions or dimensions, you can always contact the hotel team of Van der Valk Gent.

Yes, Van der Valk Hotel Gent has a spacious underground parking with camera surveillance and good lighting. The maximum clearance height is 2.10 meters, allowing most vehicles to park there without any issues. Ideal for a safe and comfortable stay in Ghent with your car.

There is ample parking on the site, both above ground and underground. Additionally, there are 8 charging stations and 10 Tesla Superchargers available. Please note that parking spaces cannot be reserved in advance.

Van der Valk Hotel Gent is located about 4 kilometers from the historic center of Ghent. By car or taxi, you can be there in just 10 minutes, and the city center is also easily accessible by public transport or bicycle. Ideal for those who want to discover Ghent, but also want to enjoy peace and comfort outside the hustle and bustle of the inner city.

Yes! Van der Valk Hotel Gent is located near the E17, R4, and E40, allowing you to drive into the city quickly and easily. If you prefer to avoid traffic jams, you can choose public transport or bicycle, which offers a comfortable and quick connection to the center of Ghent. Please note that during morning and evening rush hours, travel time may be slightly longer.

Yes, Van der Valk Hotel Gent offers both regular bicycles and e-bikes from its own range, and e-choppers via Eurowheelz. Perfect for those who want to explore Ghent in a fun, comfortable, and sustainable way. The electric bikes and e-choppers are only available for rental to hotel guests. Reservations can be made through the reception, as well as by email to info@gent.valk.com.

Yes, at Van der Valk Hotel Gent child seats are available for bicycles. This makes family-friendly cycling perfectly possible during your stay. Explore Ghent together with your family safely and comfortably.

Yes, Van der Valk Hotel Gent has disabled parking spaces in the underground parking garage. These spacious spots are located close to the elevator and are specially reserved for guests with disabilities, ensuring comfort and accessibility during your stay.

Our hotel is located just 15 minutes drive from ORSI. Thanks to the smooth connection with the E17/E40, you can reach the campus quickly and comfortably.

UZ Gent is about a 5-minute drive from the hotel. There is also a good connection by public transport: bus line 19 stops nearby and takes you directly to the hospital. Additionally, UZ Gent is reachable on foot in 15 minutes and by bike in just 7 minutes.

Yes, our hotel is located right next to the Planet Group Arena, on the same site. You can therefore easily walk to the arena. Please note: the parking facilities are separated. The arena has its own parking, and hotel guests can use the hotel's own hotel parking.

Flanders Expo is located about a 10-minute drive from Van der Valk Hotel Gent. Thanks to the proximity of the R4 and E40, accessibility is very smooth.

No, Van der Valk Hotel Gent is located outside the LEZ zone. You can reach our hotel without any problem, regardless of the type of car you drive.

Yes, as a guest of Weleda City Spa, you may park in the parking facilities of Hotel Gent. By using a unique discount code, parking is free for the first 3 hours.

More information about Weleda City Spa.

At Van der Valk Hotel Gent, our live cooking breakfast is an experience by itself.

Start the day with cava, freshly squeezed fruit juice or smoothies and discover the extensive breakfast buffet with yogurt, fresh fruit, a selection of nuts and seeds, various breads, fresh viennoiseries and cold cuts. Our chefs prepare omelets, eggs, and hot dishes on the spot – always fresh and made to your liking.

Finish with a cup of freshly brewed coffee or tea and experience why a hotel breakfast at Van der Valk is so beloved.

On the weekend the live cooking breakfast buffet is available until 1:00 PM, this under the name late breakfast.

Our live cooking breakfast buffet is served daily until 10:30 AM and until 11:00 AM on weekends. On certain days, you can enjoy even longer during our late breakfast, which is served until 12:00 PM.

On Saturdays and Sundays, you can enjoy our live cooking breakfast buffet until 1:00 PM.

On certain Sundays and holidays when brunch is served, breakfast is available until 10:30 AM.

More information about late breakfast & brunch

Yes, at Van der Valk Hotel Gent you can order breakfast in the room through our room service menu. Additionally, we also offer lunch and dinner via room service, so you can enjoy our dishes in your hotel room at any time of the day in complete tranquility.

Yes, definitely! At Van der Valk Hotel Gent, our youngest guests also enjoy the extensive live cooking breakfast buffet. Children up to 3 years old have breakfast for free, and for children from 4 to 12 years old, a favorable rate applies.

For our little VIPs, children's service is provided, they can fry their own egg and enjoy fresh waffles and pancakes, along with many other child-friendly treats. This makes breakfast a celebration for the whole family!

Yes, in the hotel shop of Van der Valk Hotel Gent you will find various local specialties from Ghent, in collaboration with local merchants. Think of the typical cuberdons, artisanal chocolate from Van Hoorebeke, and the famous Tierenteyn mustard. A perfect way to take a piece of Ghent home or to give as a gift.

Van der Valk Hotel Gent has several restaurants and culinary dining options, each with their own specialty:

• Restaurant Cocotte – Combines classic and international dishes, prepared with daily fresh regional and seasonal products. The cuisine is French-Belgian inspired, with refined flavors and attention to local specialties.

• Skybar Mr. Sato – Our exclusive rooftop bar where you can enjoy Asian bites and cocktails with panoramic views over Ghent.

• Limoncello – Serves Italian dishes with a modern twist, from pizza and pasta to refined antipasti.

In Restaurant Cocotte and Limoncello, we also have child-friendly options.

Yes, on the 10th floor of Van der Valk Hotel Gent you will find Skybar Mr. Sato, a stylish rooftop restaurant and skybar with panoramic views over Ghent. Here you can enjoy refined Asian sharing dishes, combined with creative cocktails and a unique skyline experience.

Yes! In our Skybar Mr. Sato, located on the 10th floor of Van der Valk Hotel Gent, you can enjoy refined cocktails in a stylish setting on the lounge terrace with a panoramic view over Gent. The terrace is open when the weather permits.

Combine your drink with Asian dishes and refined bites and experience a unique rooftop experience on a high level.

Yes, at Van der Valk Hotel Gent, children are more than welcome. Restaurant Cocotte and Limoncello offer special children's menus with dishes that allow our youngest guests to enjoy. We also have a cozy children's corner, so children can have fun while parents dine peacefully. We love kids – our child-friendly facilities complete the dining experience for the whole family.

• Yes, at Van der Valk Hotel Gent you can have lunch and dinner in several restaurants:

  • Restaurant Cocotte

    • Lunch: Mon – Sat | 12:00–15:00
      Dinner: Mon – Sun | 17:30–22:00

  • Limoncello

    • Lunch: Sun – Fri | 11:30 – 14:30
      Dinner: Mon – Sat | 17:00 – 21:30

  • Skybar Mr. Sato

    • Restaurant & bar: Thu–Sat | 17:00 – 00:00

Yes, Van der Valk Hotel Gent collaborates with local producers and serves regional and seasonal products in our restaurants. Think of cheeses from Het Hinkelspel, our homemade beef stew with Ghent mustard, or a classic dame blanche with Callebaut chocolate sauce. This way, you can taste the authentic flavors of Ghent and its surroundings with us, directly from the source. Check out the menu of restaurant Cocotte.

Yes, Van der Valk Hotel Gent has The Lobby Bar – an inviting place for any time of the day. You can enjoy barista-quality coffee, a refined selection of drinks, and light snacks. The cozy seating areas and modern open setting make it the ideal place to relax or hold an informal meeting.

The Lobby Bar is open daily from 08:00 to 24:00, without reservation, and pets are allowed.

Yes, at Van der Valk Hotel Gent, you can enjoy several outdoor spots:

• Lounge terrace of 'The Lobby Bar' – ideal for a coffee, a refreshing drink, or a light snack in a relaxed setting.

• Skybar Mr. Sato – located on the 10th floor, with a rooftop terrace that offers panoramic views over the skyline of Ghent. Here you can combine the view with Asian bites and creative cocktails.

• Restaurant Cocotte offers a covered terrace for a relaxed breakfast, delightful lunch, or romantic dinner.

• Limoncello also provides the possibility to dine outside on the terrace for a true Italian experience.

These are always open during the spring/summer months. Check our website for more detailed information.

At Van der Valk Hotel Gent, a hassle-free stay for the whole family is central. The hotel is child-friendly and offers various facilities for young and old, so that families can fully enjoy their stay in Ghent.

For families, we offer among other things:

• Family rooms with extra space and comfort

• A children's corner in Restaurant Cocotte

• An outdoor playground for extra play fun

• Numerous child-friendly activities in the area

For the little ones, we provide extra comfort with convenient facilities, such as:

• Baby cribs

• Changing pads

• Child step stools

• High chairs in our restaurants

This way, families enjoy a relaxing stay, from breakfast to bedtime.

Yes, at Van der Valk Hotel Gent there is a children's corner inside and an outdoor playground for extra fun. Our mascot Timo Toucan and his friend Twiggy are the cheerful faces of the children's menus in our restaurants. In addition, children receive a coloring book and colored pencils, so the fun continues at the table as well.

Van der Valk's favorite toucans are now also available as soft plush toys, a nice souvenir for children of their lunch or dinner with us.

Yes, at Van der Valk Hotel Gent high chairs are available at Restaurant Cocotte, Skybar Mr. Sato, and Restaurant Limoncello. This way, our youngest guests can also comfortably and safely enjoy sitting at the table.

Yes, Van der Valk Hotel Gent collaborates with Patotter for fresh baby and toddler food. This Ghent-based partner provides organic meals tailored to the age and taste of your child. Whether you opt for a finely blended meal or a coarser texture, Patotter offers nutritious and tasty options that meet the needs of your little one. This way, parents can relax and enjoy their stay, knowing that even the youngest ones are well taken care of. (up to the age of 3 years)

For more information or to place an order, you can easily contact us: info@gent.valk.com

We offer space and service for a wide range of events, such as meetings, conferences, team buildings, product launches, private parties, and receptions. Not to mention New Year's parties and Christmas drinks.

The conference center of Van der Valk Hotel Gent is located on the 1st floor and on the 9th floor. On the 9th floor, you will find our exclusive Skyline Meeting Rooms with a breathtaking view over Ghent – ideal for meetings, seminars and exclusive meetings.

Location: Akkerhage 10 – 9000 Ghent

Van der Valk Hotel Gent has 14 multifunctional meeting rooms with flexible setups, suitable for groups of 2 to 300 people. In addition, we have on the 9th floor once again 5 exclusive Panoramic Meeting Rooms - ideal for those who want to combine their meeting, seminar, or event with a touch of luxury and a beautiful view over Ghent.

Yes, all meeting rooms at Van der Valk Hotel Gent have large windows with natural daylight, which creates a pleasant and productive environment. If desired, the rooms can also be fully obscured, ideal for presentations or audiovisual projects.

Every meeting room at Van der Valk Hotel Gent is standard equipped with a projector or screen, sound system, flipchart, and free wifi. On request, we can also provide additional audiovisual equipment or technical support to ensure that your meeting, seminar, or presentation runs smoothly.

Yes, at Van der Valk Hotel Gent we offer various meeting packages including welcome with coffee or tea, a lunch and break snacks. Our packages are designed for comfort and efficiency, and can be customized to meet the needs of your meeting, seminar or corporate event. Contact our sales colleagues for more information via sales@gent.valk.com.

Yes, our chefs are happy to take this into account provided it was passed on to your contact person no later than 7 days before the start.

Yes, at Van der Valk Hotel Gent, participants in a meeting, seminar or corporate event can stay comfortably overnight. We have 260 spacious and modern rooms and can easily be reserved for groups. This way you can combine your event with a pleasant stay at the same location.

At Van der Valk Hotel Gent we offer special group prices for larger parties customized group prices. Whether it's a business event, seminar, meeting, team building or a private party, our sales department will gladly create a tailor-made quote for your group. Inquire via: sales@gent.valk.com

Yes, Van der Valk Hotel Gent is easily accessible by train and bus. Just a 2-minute walk from the hotel, there is a bus stop where you can take line 19 to Gent-Sint-Pieters station. From there, you can easily travel further to the historical center. Our reception is also happy to assist you with booking a taxi.

You can easily submit a request via the request form or contact our sales department directly via sales@gent.valk.com for availability.

Certainly. Contact our sales department via sales@gent.valk.com to schedule an appointment and tour with one of our colleagues. This way, you can see the meeting rooms, event spaces and facilities yourself.

Yes, provided that the availability of the rooms allows it, we are happy to assist you further. Please feel free to contact us for the possibilities, and we will immediately see what we can arrange for you.