Privacy statement

Introduction

Van der Valk Hotel Gent processes information about individual persons, on a daily basis. Van der Valk operates in accordance with the law. Van Der Valk respects the privacy of the people about whom it receives information and handles that information in strict confidence. In this privacy statement, we explain which personal data Van der Valk processes, and for what purposes. This privacy statement also applies to all Van der Valk hotels and restaurants subject to the responsibility of Van der Valk Diensten Centrum BV, and all associated businesses. The privacy statement does not apply to the processing of personal data by third parties, such as companies and/or websites offering travel or package travel services. We advise you to read this privacy statement carefully.

Van der Valk Hotel Gent, established at Akkerhage 10 in 9000 Gent, VAT number BE0699986048, e-mail address: gent@valk.com, is the data controller for the processing and storage of your personal data. If you have any questions about the content of the privacy statement, please contact gent@valk.com.

Wherever the name 'Van der Valk' is used hereinafter, this should be taken to mean all entities referred to above.

Privacy

Thank you for visiting the website of Van der Valk Hotels & Restaurants. This website is managed and maintained by Van der Valk Internet B.V.

Our company address is: Stationsweg 91, Breukelen
Our postal address is: Burgemeester Burgerslaan 40A, 5245 NH Rosmalen
Our VAT number is: NL 8128.81.862.B01

Van der Valk respects the privacy of visitors to its site. We ensure that information that you make available to use is treated in confidence. 

If you visit our website...

You can visit our website without giving information about yourself to us. There are situations in which we do ask information from you, in order for example to correspond with your or to process a booking. If required we will inform you about the latest and most attractive offers via our e-mail service.

How will we use your personal details?

We will let you know at all times why we need your personal details and how we will use this information. Van der Valk will never make this information available to third parties without your express permission, except:

  • To third parties who are engaged for your stay, such as our hotels;
  • If Van der Valk is legally obliged to do so;
  • If this is required in order to protect the rights of Van der Valk service users or the rights of Van der Valk itself.

What will Van der Valk do with the details of my stay?

If you book a stay via our site, these details can only be used to process your booking in the best possible way and to get an idea of any supplementary wishes you have. These details help us to adapt the site and the product range to your wishes.

What will Van der Valk do with the details concerning competitions and offers?

If you respond to a competition or offer, we will ask for your name, address and e-mail details. These details will be used to process the offer, keep prize-winners informed and to monitor responses to the offer.

How does Van der Valk handle safety and quality?

We protect the quality and integrity of your personal information using the correct technical and organisational measures. This also means that we will always satisfy your request as quickly as possible to correct errors in your personal details.

We collect and register your details so that we can offer you an optimum service and process your booking in the best way possible. If required, we will inform you about the latest and most attractive offers via our e-mail service. We will treat your details with the greatest care. Under no circumstances will we provide your details to third parties. The details that you give us for booking a trip, or registering for a newsletter, are stored securely in our database. If you wish to de-register from our e-mail service, you can do this easily from within the newsletter.

How does Van der Valk use social media?

We use social media to promote our accommodation partners’ properties and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Van der Valk website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

How does Van der Valk use guest reviews?

After your stay at any accommodation booked through us, you will be invited to submit a guest review. If you don’t want to be named on the review, it can be displayed online anonymously. By completing a guest review, you are agreeing that it can be displayed (as further described in our Terms & Conditions) on, for example, the relevant accommodation information page on our websites, in our mobile apps, in our social media accounts and in social apps, or on the website of the relevant accommodation or on our business partner’s website, to inform other travellers about the quality and services at the accommodation you stayed in.

Asserting your rights

If you wish to exercise one or more of the rights summarised above, you can contact us via the following e-mail address gent@valk.com. Van der Valk will reach a decision on your request, within 4 weeks, unless we inform you within that time limit that we need a little more time.

Are your personal data being processed based on your consent? You are entitled to revoke that consent. The revocation of your consent will not affect previous processing done based on that consent.

   7. Liability

Although we manage this website with considerable care and attention, it is possible that the site contains incorrect information. Van der Valk Internet BV cannot be held liable for technical or editorial errors occurring in this website, or for any consequential losses suffered as a result of the use or temporary non-availability of this website or links to third-party websites.

   8. Complaints

Do you have a complaint about the use of your personal data? We suggest you consult the complaints procedure of the Autoriteit Persoonsgegevens. This body is authorised to examine your complaint.

   9. Questions?

Do you have any questions? If so, please e-mail them to: gent@valk.com.

This privacy statement accords with the General Data Protection Regulation. We reserve the right to update this privacy statement periodically. The most recent version will be published on this page.

Version February 2018